jim (dot) kalbach (at) gmail (dot) com
Jersey City, NJ

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Innovative design leader who inspires teams to deliver business results

Versatile designer with comprehensive, hands-on experience in digital product development. Noted author, speaker, and instructor in ux design. Fluent in German. Areas of expertise:

Information Architecture, Interaction Design & UI Design | Agile & Lean Methodologies | User Research, Ethnography & User Testing | Teaching, Mentoring & Team Development | Presenting, Facilitating & Writing | Strategy & Innovation


 Principal UX Designer – Citrix – 10/12-2/15

  • Managed and mentored teams of designers, elevating product quality.
  • Translated customer needs into world class designs and ensured timely delivery
  • Created strategies with senior leaders for the GoTo product suite.
  • Facilitated executive-level meetings and workshops, increasing internal alignment.

Principal UX Strategist, USEEDS°, Berlin, Germany – 9/11-10/12  

  • Consulted large international clients such as eBay and Monster on effective strategies.
  • Created product concepts and detailed designs product delivery.
  • Leveraged design-led innovation techniques, identifying growth opportunities.
  • Developed internal processes, improving effectiveness of resources.
  • Established new office in Hamburg, assisting to expand the firm.

Experience Design Consultant, LexisNexis, Hamburg, Germany – 4/03–8/11

Consulted international business units on product design, customer experience, strategy, and innovation in various roles including:

 Design and Innovation Lead, New Lexis Program, LexisNexis International – 6/10-8/11

  • Created process for customer discovery and innovation
  • Managed pipeline of ideas based on customer insight
  • Prototyped MVPs for validation

Lead Ethnographer, LexisNexis International – 8/09-2/10 

  • Developed company-wide ethnographic research capability.
  • Supervised ethnographic studies, promoting market insight.
  • Conducted workshops, identifying business opportunities.

User Experience Architect, Knowledge Discovery, Elsevier Science –  1/09-6/09

  • Defined design direction for a new platform.
  • Collaborated with developers on complex applications.
  • Performed research and testing, validating designs.

Design Standards Committee, LexisNexis –  1/08-6/08 

  • Defined company-wide design guidelines.
  • Established competitor design review practice.
  • Institutionalized standards, enhancing quality assurance.

Project Lead for Product Design, Harcourt Educational Testing –  2/07-9/07

  • Led team of 6 ux designers for project delivery.
  • Managed scope, dependencies, and quality of deliverables.
  • Liaised with offshore engineering, developing application.

Head of Information Architecture – Razorfish Germany – 2/00-3/03

  • Created and presented information architecture, navigation, and designs to clients.
  • Led projects for international clients including Audi, Hypovereinsbank.
  • Developed tools, techniques, and processes for project delivery.
  • Hired, managed, and trained ia

Research Specialist – I-D Media, Hamburg – 4/98-1/00

  • Developed leads worldwide for new business.
  • Pitched to large, international companies to win accounts.
  • Delivered projects for VW, SONY Europe, Swatch and others.
  • Founded new Usability Department, creating key resource group for the firm.

Library Associate – Rutgers Music Library – 8/94-4/98

  • Provided reference assistance and general public service
  • Conducted bibliographic instruction workshops
  • Trained and supervised staff of 15+ student workers
  • Catalogued music scores in standard formats (MARC, AACR2)
  • Oversaw circulation and maintenance of collections and archive

Lecturer – Music Department, Rutgers University – 9/93-5/95

  • Taught music course to 35-40 undergraduates
  • Designed and graded all assignments and exams
  • Created course proficiencies and implemented grading policies


  • 5/97 M.L.S., School of Communication, Information and Library Sciences, Rutgers
  • 5/95 M.A. in Music Theory and Composition, Graduate School, Rutgers
  • 5/90 B.A. in Music and in Communication, Rutgers


  • Rosenfeld Media Expert:
  • Active speaker and instructor at major ux events worldwide
  • Co-chair of Euro Information Architecture conferences (2004-2012)
  • Founder of the IA Konferenz series and Institut für IA in Germany


See all of my publications here. 

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