blueprint

Sorting Things Out: Customer Journey Maps, Experience Maps and Service Blueprints

Mapping experiences is becoming increasingly popular. But it’s a jungle out there when it comes to terminology. This post clarifies the differences between key diagram types.

blueprint

Sorting Things Out: Customer Journey Maps, Experience Maps and Service Blueprints

Mapping experiences is becoming increasingly popular. But it’s a jungle out there when it comes to terminology. This post clarifies the differences between key diagram types.

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Rapid Techniques for Mapping Experiences

Mapping experiences does not have to take a lot of time. In fact, you can complete the steps in a matter of days. Read this post to find out how.

find-your-way-Copy-1024x682

Rapid Techniques for Mapping Experiences

Mapping experiences does not have to take a lot of time. In fact, you can complete the steps in a matter of days. Read this post to find out how.

As the sun rises, Soldiers from Company F, 3rd Battalion, 227th Aviation Regiment, 1st Air Cavalry Brigade, 1st Cavalry Division, U.S. Division–Center, make their way through an obstacle course March 23. The second of eight events, the Soldiers were required to work together in order to complete all of the challenges.

Strategy Blueprint

Strategy is hard to define precisely. It gets conflated with analysis and with planning. Neither of these are strategy. At is core, strategy is about how you’ll overcome the challenges you face to reach a desired position. The Strategy Blueprint is a simple tool that let’s you and your team discover and design a strategy.

As the sun rises, Soldiers from Company F, 3rd Battalion, 227th Aviation Regiment, 1st Air Cavalry Brigade, 1st Cavalry Division, U.S. Division–Center, make their way through an obstacle course March 23. The second of eight events, the Soldiers were required to work together in order to complete all of the challenges.

Strategy Blueprint

Strategy is hard to define precisely. It gets conflated with analysis and with planning. Neither of these are strategy. At is core, strategy is about how you’ll overcome the challenges you face to reach a desired position. The Strategy Blueprint is a simple tool that let’s you and your team discover and design a strategy.

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Jazz as a Model for Teamwork

Great team collaboration is the secret sauce of successful companies. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session demonstrates how the dynamics of jazz improvisation serve as a model for better teamwork.

15851175371_59f115763d_o

Jazz as a Model for Teamwork

Great team collaboration is the secret sauce of successful companies. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session demonstrates how the dynamics of jazz improvisation serve as a model for better teamwork.

rowing

Resources for Mapping the Experience with Alignment Diagrams

The activity of mapping experiences takes many forms and has many facets and approaches. This post summarizes some of the top resources on a variety of related techniques, all of which I put under the umbrella term “alignment diagrams.” These resources are used in my workshops on the topic as well as found in my book, Mapping Experiences.

rowing

Resources for Mapping the Experience with Alignment Diagrams

The activity of mapping experiences takes many forms and has many facets and approaches. This post summarizes some of the top resources on a variety of related techniques, all of which I put under the umbrella term “alignment diagrams.” These resources are used in my workshops on the topic as well as found in my book, Mapping Experiences.

Lego_Color_Bricks

Resources on Faceted Navigation Design

These days it’s expected to be able to narrow search results with filters, e.g., on the left side of the results page. Called faceted navigation, this is a way to improve overall findability of information, particularly on sites with large

Lego_Color_Bricks

Resources on Faceted Navigation Design

These days it’s expected to be able to narrow search results with filters, e.g., on the left side of the results page. Called faceted navigation, this is a way to improve overall findability of information, particularly on sites with large

blueprint2

UX Strategy Blueprint

How do we consistently create UX strategy? Tough question. Part of the problem is in the fuzziness of the term “strategy” itself. Many people blur it with detailed planning. Others consider strategy to be in-depth investigation, such as market research

blueprint2

UX Strategy Blueprint

How do we consistently create UX strategy? Tough question. Part of the problem is in the fuzziness of the term “strategy” itself. Many people blur it with detailed planning. Others consider strategy to be in-depth investigation, such as market research