jim (dot) kalbach (at) gmail (dot) com
Bellealliancestr. 34, 20259 Hamburg

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  • 5/97 M.L.S., School of Communication, Information and Library Sciences, Rutgers
  • 5/95 M.A. in Music Theory and Composition, Graduate School, Rutgers University
  • 5/90 B.A. in Music and in Communication, Rutgers University (High Honors)


10/12-present  Principal UX Designer, Citrix Online

  • Create UX desgin strategies to show business value of UX on large projects
  • Liase with senior management on UX design and development
  • Head up a customer discovery and innovation program across the company
  • Implement new processes and tools within the UX team
  • Mentor and coach UX team members

9/11-10/12  Principal UX Strategist, USEEDS°, Berlin

  • Acquire clients and define business requirements
  • Lead teams and manage projects
  • Consult international clients on innovation and UX strategies
  • Create and plan user experience strategies and detailed interaction designs
  • Coach and mentor employees on deliverables and ensure quality
  • Head up external communication and publishing efforts for USEEDS°
  • Establish Hamburg office, including recruiting and HR development
  • Build ongoing relationships with stakeholders

4/03–8/11  Experience Design Consultant, Global Solutions Development, LexisNexis

At LexisNexis I consulted business units on product design, customer experience strategy and innovation. In addition to regular product design and development work, I served in various roles and secondment positions, including:

 6/10-8/11 Design and Innovation Lead, New Lexis Program, LexisNexis International

  • Created and implement process for customer discovery and innovation
  • Managed pipeline of concepts and ideas based on customer insight
  • Wireframed and prototyped concepts for internal and external validation
  • Defined design strategy for entire program across markets and regions

8/09-2/10 Principal Ethnographer, LexisNexis International

  • Developed ethnographic research program and toolkit for company-wide use
  • Supervised ethnographic studies; trained other researchers
  • Conducted ideation workshops and helped businesses find new opportunities
  • Served as innovation champion for LexisNexis International

 1/09-6/09 User Experience Architect, Knowledge Discovery, Elsevier Science

  • Defined design direction for new product platform
  • Coordinated and performed user research and usability testing
  • Served as principle contact with management for design team
  • Collaborated with developers on complex applications for international markets

 1/08-6/08 Design Standards Committee, LexisNexis

  • Defined and maintained company-wide guidelines and best practices for design
  • Institutionalized standards for quality assurance
  • Established and ran program for competitor design review

 2/07-9/07 Project Lead for Product Design, Harcourt Educational Testing

  • Set design direction for new product suite
  • Led team of six UX designers, including contractors
  • Managed scope, dependencies, schedule and quality of deliverables
  • Served as liaison with offshore development

2/00-3/03 – Head of Information Architecture, Razorfish Germany

  • Managed and trained information architecture team; recruited and hired
  • Developed and created tools, techniques, and processes for project delivery
  • Created information structures, navigations, prototypes, and specifications
  • Performed in-depth user research and user testing
  • Consulted large, international clients and acted as team liaison Lead projects, managed product development, determined scope & vision

4/98-1/00 –  Research Specialist, I-D Media, Hamburg

  • Founded and managed Usability and Research department
  • Researched new business leads and identified opportunities in new markets
  • Prepared and delivered pitches to stakeholders of large, international companies
  • Initiated business contacts worldwide
  • Performed usability testing; detailed design recommendations
  • Designed and created websites with HTML, JavaScript, PHP, Flash

8/94-4/98 – Library Associate, Rutgers Music Library

  • Provided reference assistance and general public service
  • Conducted bibliographic instruction workshops
  • Trained and supervised staff of 15+ student workers
  • Catalogued music scores in standard formats (MARC, AACR2)
  • Oversaw circulation and maintenance of collections and archive

9/93-5/95 – Lecturer, Music Department, Rutgers University

  • Taught music course to 35-40 undergraduates
  • Designed and graded all assignments and exams
  • Created course proficiencies and implemented grading policies


  • Excellent communication, writing, and presentation skills
  • Experienced workshop moderator and teacher
  • Skilled in creating original documents, publications, and curricula for training
  • Expert in human-centered design, user research, and innovation techniques
  • Fluent in German

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